Shipping & Returns

Shipping and Returns

At Vero Lusso, we are committed to providing you with an exceptional shopping experience, offering fast and reliable shipping, as well as a straightforward returns process.

Shipping Information

  • Processing Time: Orders are processed within 24-48 hours after payment confirmation.​

  • Delivery Time:

    • European Union (EU): 3 business days.​

    • International: 5-7 business days.​

  • Shipping Methods: We partner with leading couriers such as DHL, FedEx, and UPS to ensure your order arrives safely and promptly.​

  • Shipping Costs: Shipping fees are calculated at checkout based on your location and chosen delivery method.​

  • Tracking: Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress.​

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, our returns policy is as follows:

  • Return Window: You may request a return within 14 days from the date your order was delivered.​

  • Condition of Items: Returned items must be in their original condition, unworn, with all tags, original packaging, and any accompanying accessories. Items that show signs of wear or do not meet these criteria may not be eligible for a refund.​

  • Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping service, such as UPS, FedEx, or DHL, as we cannot guarantee receipt of your returned item otherwise.​

  • Return Process:

    1. Initiate Return: Please fill out the Return Form. Order number must be included to process your return.​

    2. Receive Instructions: Our team will provide you with the return address and detailed instructions on how to proceed.​

    3. Ship Item: Send the item back to the provided address using your chosen courier.​

    4. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method.​

  • Exchanges: If you wish to exchange an item for a different size or color, please follow the return process to send back the original item and place a new order for the desired item.​

  • Defective or Incorrect Items: In the rare event that you receive a defective or incorrect item, please contact us immediately at admin@verolusso.com with your order number and photos of the item. We will provide a prepaid return label and arrange for a replacement or refund as appropriate.​

Additional Information

  • Unclaimed Packages: Packages that are not claimed and returned to us may incur a fee of €45, which will be deducted from your refund.​

  • Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.​

For any further questions or assistance, please contact our customer service team at admin@verolusso.com. We are here to ensure your shopping experience with Vero Lusso is nothing short of luxurious.