We understand that shopping for luxury should feel effortless and secure. Below are some of the most commonly asked questions about our products, service, and policies. If you need further assistance, don’t hesitate to contact our concierge team.
Ordering & Availability
Are the sizes shown on the site accurate and up to date?
Yes. The sizes listed on each product page reflect our current, live inventory. If a size is not displayed, it is not available at this time.
Can I request a restock of a sold-out item?
Due to the exclusive nature of our collections, restocks are rare. However, you may reach out to our team, and we’ll do our best to locate or suggest a comparable item.
Shipping & Delivery
How long does shipping take?
Most items ship within 1–3 business days. Delivery time varies by location but typically ranges between 5–10 business days. You will receive tracking information once your order has been dispatched.
Do you ship internationally?
Currently, we serve select countries. If you do not see your country listed at checkout, please contact our team for options.
Returns & Exchanges
What is your return policy?
You may request a return within 14 days of receiving your order. Items must be unused, unworn, and in their original packaging with all tags attached.
How do I initiate a return?
Simply fill out our Returns Form, be sure to include your order number, and we will begin processing within 24-48 hours. We'll provide return instructions tailored to your location.
Can I exchange an item for a different size or color?
To ensure you don’t miss out on your desired size or color, we recommend purchasing the new item right away—this guarantees it won’t sell out while your return is being processed. You can then return the original item for a refund within our standard 14-day return window.
Authenticity & Quality
Are your products authentic?
Yes. All items sold on Vero Lusso are 100% authentic and sourced directly from authorized luxury distributors and designer houses.
How do I care for my luxury purchase?
We recommend reviewing our General Care Guidelines for best practices on preserving the quality and craftsmanship of your items.
Other Questions
Do you offer gift wrapping?
At this time, we do not offer gift wrapping, but our packaging is always sleek, discreet, and worthy of gifting.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure prompt delivery. If you need to make a change, please contact us immediately. While we’ll do our best, changes or cancellations are not guaranteed once an order is confirmed.
Still Have Questions?
Our concierge team is here to help. Reach out to us via our Contact Page, and we’ll respond promptly.